Terms and Conditions

Terms and Conditions
Little Nellie's Limited

Company details
Little Nellie's Limited is a limited company registered in England and Wales.
Company Registration Number: 16914051
VAT Registration Number: 509639955
Registered and Correspondence Address:
Office 3 and 4, Unit 20
Springfield Business Park
Grantham
Lincolnshire
NG31 7FZ

The Little Nellies® and Nellie Supports® logos are trademarked and legally protected. All rights reserved.
Your attention is particularly drawn to Clause 5 (Fees), Clause 7 (Cancellation) and Clause 9 (Limitation of Liability).

1. Definitions

Little Nellie’s, we, us, our means Little Nellie’s Limited.
Client, you, your means the person, organisation, parent, guardian, or legal entity receiving or commissioning the Services.
Child means the child or young person who is the subject of the Services.
Conditions, Terms means these terms and conditions and any special terms agreed in writing.
Services means the services provided by us including, but not limited to: children’s services, family support, child-focused activities, assessments, events, groups, training, and any ancillary work agreed in writing.
Business Client means a client contracting in the course of a trade, business, craft or profession.
Private Client means an individual contracting for purposes wholly or mainly outside their trade, business, craft or profession.
Price means the agreed price excluding VAT and additional charges (e.g. travel, materials, third-party providers).
Website means any Little Nellie’s website or booking platform notified to you.

2. Basis of Contract
These Conditions govern all contracts between Little Nellie’s Limited and the Client. Any booking, referral, registration, or instruction constitutes acceptance of these Conditions.
No variation to these Terms is binding unless agreed in writing by us.

3. Nature of the business and regulation

Little Nellie’s Limited provides child- and family-focused services and activities.
We are not a law firm and do not provide legal advice.
We do not provide medical or therapeutic services unless explicitly agreed in writing.
Where Services involve professionals who are subject to regulatory oversight, this will be made clear to you in writing and those professionals will be regulated by their relevant professional bodies.

4. Engagement and scope

Services are provided only on the basis of these Terms together with any written booking confirmation, engagement letter, proposal, or event registration issued by us.
Where there is any inconsistency, the written booking confirmation or engagement document will prevail.
We will provide Services with reasonable skill and care, having regard to the nature of child- and family-focused services.
Clients are responsible for providing accurate and complete information relevant to the Child and the Services.

5. Fees and payment

We are committed to transparency regarding fees. Prices will be communicated in advance and may be published on our website or booking platform.
Private Clients: payment is due immediately and may be required in full in advance of the Service.
Business Clients: invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.
Additional charges (including travel, materials, or third-party costs) will be clearly identified where applicable.
Invoices must be paid in full without set-off or counterclaim.

Late payment
In the event of late payment, we reserve the right to charge reasonable administration fees and statutory interest where applicable.
If you are experiencing difficulty paying, please contact us promptly to discuss arrangements.

6. Terms for specific services
Specific terms for individual Services (including eligibility, supervision requirements, safeguarding arrangements, and delivery format) will be provided at the time of booking or registration.
Parents or guardians remain responsible for the Child at all times unless expressly agreed otherwise in writing.

7. Cancellation, refunds and rescheduling

Cancellation made more than 24 hours before a scheduled Service entitles the Client to a full refund of any prepayment, unless otherwise stated.
Cancellation made less than 24 hours before a scheduled Service may result in charges for costs incurred or the full fee being payable.
Failure to attend a booked Service (“no show”) will result in the full fee being payable.
Where we need to cancel a Service, we will, where practicable, offer an alternative date or provide a refund of any prepayment.
Refunds are not issued for Services that have been fully delivered.

Services booked at short notice (within 24 hours) may be confirmed on a non-refundable basis.

8. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Where you engage our Services online, by telephone, or off-premises, you may have a right to cancel within 14 days in accordance with the Consumer Contracts Regulations 2013.

If you expressly request that we begin providing the Services within the cancellation period, and subsequently cancel, you agree that we may charge a proportionate amount for work already carried out.
You acknowledge that the right to cancel is lost once the Services have been fully performed at your request.

9. Limitation of liability

Our total liability to a Client is limited to the Price paid for the Service to which the claim relates.
We accept no liability for indirect or consequential loss.
We are not responsible for outcomes dependent on third parties or factors outside our control.
Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, or for any liability which cannot lawfully be excluded or limited.

10. Complaints

We operate an internal complaints procedure. Complaints should be raised in writing to:
Little Nellie’s Limited
Office 3 and 4, Unit 20
Springfield Business Park
Grantham
Lincolnshire
NG31 7FZ
We will acknowledge complaints within 7 working days and aim to resolve them within 10 working days.
11. Confidentiality and data protection
We will keep personal information confidential except where disclosure is required by law, necessary to provide the Services, or where consent has been given.
We process personal data in accordance with UK GDPR and data protection legislation. Our privacy notice is available on request.

12. Intellectual property and trademarks
Unless agreed otherwise in writing, we retain all intellectual property rights in materials produced as part of the Services.
The Little Nellies® and Nellie Supports® names and logos are registered trademarks and may not be used without prior written permission.

13. Safeguarding
We follow safeguarding duties in line with applicable legislation and best practice. Where safeguarding concerns arise, we may share information with relevant authorities and suspend or terminate Services if required.

14. Force majeure
We are not liable for delays or failure to perform caused by events outside our reasonable control.

15. Termination
Either party may terminate an engagement on written notice where there is a material breach of these Terms that is not remedied within 14 days of written notice.

On termination, the Client must pay for all Services provided and costs incurred up to the date of termination.

16. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

17. Miscellaneous

No waiver of any breach shall constitute a waiver of any subsequent breach.
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with any booking confirmation or engagement document, constitute the entire agreement between the parties.

By instructing or booking services with Little Nellie’s Limited, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Terms and Conditions

Little Nellie’s, we, us, our means Little Nellie’s Limited.

Client, you, your means the person, organisation, parent, guardian, or legal entity receiving or commissioning the Services.

Child means the child or young person who is the subject of the Services.

Conditions, Terms means these terms and conditions and any special terms agreed in writing.

Services means the services provided by us including, but not limited to: children’s services, family support, child-focused activities, assessments, events, groups, training, and any ancillary work agreed in writing.

Business Client means a client contracting in the course of a trade, business, craft or profession.

Private Client means an individual contracting for purposes wholly or mainly outside their trade, business, craft or profession.

Price means the agreed price excluding VAT and additional charges (e.g. travel, materials, third-party providers).

Website means any Little Nellie’s website or booking platform notified to you.

Little Nellie’s Limited provides child- and family-focused services and activities.

We are not a law firm and do not provide legal advice.

We do not provide medical or therapeutic services unless explicitly agreed in writing.

Where Services involve professionals who are subject to regulatory oversight, this will be made clear to you in writing and those professionals will be regulated by their relevant professional bodies.

4. Engagement and scope

Services are provided only on the basis of these Terms together with any written booking confirmation, engagement letter, proposal, or event registration issued by us.

Where there is any inconsistency, the written booking confirmation or engagement document will prevail.

We will provide Services with reasonable skill and care, having regard to the nature of child- and family-focused services.

Clients are responsible for providing accurate and complete information relevant to the Child and the Services.

5. Fees and payment

We are committed to transparency regarding fees. Prices will be communicated in advance and may be published on our website or booking platform.

Private Clients: payment is due immediately and may be required in full in advance of the Service.

Business Clients: invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.

Additional charges (including travel, materials, or third-party costs) will be clearly identified where applicable.

Invoices must be paid in full without set-off or counterclaim.

Cancellation made more than 24 hours before a scheduled Service entitles the Client to a full refund of any prepayment, unless otherwise stated.

Cancellation made less than 24 hours before a scheduled Service may result in charges for costs incurred or the full fee being payable.

Failure to attend a booked Service (“no show”) will result in the full fee being payable.

Where we need to cancel a Service, we will, where practicable, offer an alternative date or provide a refund of any prepayment.

Refunds are not issued for Services that have been fully delivered.

Our total liability to a Client is limited to the Price paid for the Service to which the claim relates.

We accept no liability for indirect or consequential loss.

We are not responsible for outcomes dependent on third parties or factors outside our control.

Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, or for any liability which cannot lawfully be excluded or limited.

No waiver of any breach shall constitute a waiver of any subsequent breach.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with any booking confirmation or engagement document, constitute the entire agreement between the parties.

By instructing or booking services with Little Nellie’s Limited, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.